Ensuring that our business travel service exceeds your expectations, through:
To know where the knowledge is located matters, not the actual retrieval of it
However, related to this issue of knowing where to locate information is the credibility of the source and to choose information sources based on accuracy and value.
Recent research indicates that travelers have access to more information than ever before.
However, too much information from too many sources has caused an information overload leading to unsound choices by the business traveler.
Corporate travelers require adaptive and responsive advice through the travel decision stages.
Travelers in different decision stages are confronted with multiple resources for travel pricing that may not be representative of the best option, itinerary or fare.
At the Continental Travel Group we have looked at automated reservations and associated travel tools; however the harmonization of travel resources and different values provided by these is not and does not facilitate a true replacement to the knowledge and understanding of a traveler’s personal likes and dislikes, company policy, market conditions, and industry nuances.
Therefore, a traditional agency approach is an overall greater asset when measuring adaptability, user-friendliness, speed and or personal characteristics of the corporate traveler